Return & Refund Policy – Hey Baby
At Hey Baby, we prioritize quality and customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Policy
-
Returns are accepted only if the product received is damaged or defective.
-
Customers must notify us within 24 hours of delivery if they receive a damaged product.
-
An unboxing video or clear images of the damaged product and packaging are mandatory for return approval.
-
Products that are used, washed, opened, or tampered with are not eligible for return.
2. Non-Returnable Items
-
If the product is received in good condition, returns are not allowed.
-
Hygiene and personal care products (feeding bottles, pacifiers, nail cutters, teethers, etc.) are non-returnable unless damaged on arrival.
3. Refund Policy
-
Refunds are issued only after the returned product is received and inspected.
-
Approved refunds will be processed within 5–7 working days to the original payment method.
-
Shipping charges (if any) are non-refundable.
4. Exchange Policy
-
Exchanges are allowed only for damaged products, subject to stock availability.
-
If a replacement product is unavailable, a refund will be issued.
5. Cancellation Policy
-
Orders can be cancelled only before dispatch.
-
Once shipped, orders cannot be cancelled.
6. Contact for Returns
For return or refund requests, please contact us within 24 hours of delivery:
📞 9014310103
📸 Instagram: @heybaby_rjy